BOOKING CONDITIONS
The following Booking Conditions form the basis of your contract with Paul and Helen Isom, owners of La Cozanne and Apartment La Petite Cozanne, Le Bourg, "Change", 21340, France. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Paul and Helen Isom, owners of La Cozanne and Apartment La Petite Cozanne, Le Bourg, "Change", 21340, France.

All bookings are made subject to these booking conditions.

1. Making your booking
Bookings can be made by completing the enquiry form or the online booking form and following the on-screen instructions. Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

2. The Accommodation
Property name and reference: La Cozanne, "Change" 36107
The maximum number of sleeping places is 6.In addition, there is a cot available for a small child.  Property name and reference: La Petite Cozanne, "Change" 36106. The maximum number of sleeping places is 3. Pitching tents or parking caravans is strictly forbidden. We have a no smoking and no pets policy. Small children are not to be left unattended in the property or grounds. The accommodation will be available from 5pm on your arrival day, and we ask you to depart no later than 10am in order that the accommodation may be prepared for the next guests. Maintenance work may occasionally be necessary to the property, courtyard and/or garden.  Whilst we will try to minimize any inconvenience, this may have to occur during your stay and without notice.

3. Payment In order to confirm your stay, a deposit of 30% of the full payment (or full payment if booking within 56 days of departure) must be paid at the time of booking. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below. The balance of the cost of your stay must be received by us not less than 56 days prior to arrival (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 7 below will be payable.

3a Security Deposit
You must pay a security deposit of € (EUR) 250.00  56 days before the start of your stay (or at the time of booking if this date has passed).  You agree to vacate the property in the same condition as received. All keys shall be returned by you on your departure. The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you within 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.

4. Your contract
A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. This contract and all matters arising out of it are governed by French law. We both agree that any dispute arising out of or in connection with your stay will be dealt with by the Courts of France.

5. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking. Our prices include all linen and towels, cleaning and kitchen materials, normal use of water and electricity and other energy sources, and a welcome pack.

6. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email or in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

7. Cancellation by you
Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise us by email or in writing. Your notice of cancellation will only be effective when we receive it at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Period before start of stay within which written/email notification of cancellation is received by us:  

Cancellation charge
more than 8 weeks - deposit only
less than 8 weeks - deposit + 25%
less than 6 weeks -deposit + 50%
less than 4 weeks - deposit + 100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

8. Insurance
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

9. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation Very rarely, we may be forced by "force majeure" (see clause 10) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

10. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

11. Our Liability to you

11.1. We promise to provide our accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -(a) the fault of the person(s) affected or any member(s) of their party or(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or(c) an event or circumstance which could not have been predicted or avoided even after taking all reasonable care (see clause 10)In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. Nor are we responsible for any errors or inaccuracies in the descriptions and information supplied by us or our agents about the local facilities.

11.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.

11.3 Cuts in water and power supplies may occur at any time without warning. We cannot be held responsible for technical problems with the property/facilities, or any problems with any electrical appliances as a result of interruption to the power supply.

12. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

13. Behaviour.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in recovering full payment from you. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

14. Special requests and medical problems If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation.

16.  You are responsible for your own travel arrangements to and from the accommodation.

17. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

18. A word from the owner
This is rural France. The customs, habits and lifestyles are unique to the area. You are likely to find domestic, farm and wild animals in the vicinity and associated noise and smells. Insects (including stinging/biting insects), spiders and rodents do occasionally find their way into properties. These are local conditions which are not always possible to control and for that reason we cannot accept any responsibility. You are staying in our private property and we therefore, respectfully ask you to take reasonable care of our furniture and fittings during your stay. If any breakages do occur, please tell us rather than trying to replace them. Please also respect our neighbours and avoid causing noise and/or any nuisance. French law prohibits noise and disturbance after 10pm. Please take sensible security precautions and ensure all windows are closed and doors locked appropriately.   On departure you are expected to remove all your personal items including all foodstuffs, empty fridges/freezers, flush toilets, wash up or load and start dishwasher and put away all used kitchen equipment. Please dispose of all household rubbish at the designated disposal point. We should be grateful if all items are returned to their usual storage positions, and that the property is left in a neat and tidy state.

If you have any queries, questions or further requests please contact our booking agents.